WebMail is the browser inbox for LochStudios Mail (hosted business email on Axigen). You can read, send, file, and search mail without installing Outlook or a mail app. Folders, read state, and sent items live on the server, so IMAP apps show the same mailbox.
This article is for addresses on LochStudios Mail. It is not the same product as shared hosting email. Those addresses use Access Webmail (Roundcube). Unsure which product you have? Open a support ticket and we will check with you.
Need the service first? Plans are on LochStudios Mail.
Open WebMail from the portal
Use this path first. You do not need to guess a hostname.
- Sign in at the portal.
- Open the mail service for the domain.
- Click Log in to WebMail.
The portal signs you in to that mailbox. You should land in the inbox.
Log in to WebMail is for this product. Log in to cPanel on a hosting service opens shared-hosting tools, not this inbox.
Sign in at mail.yourdomain.com
Once DNS and MX for the domain are on our mail, you can also open WebMail directly:
- Visit
https://mail.yourdomain.com(swap in your domain). - Enter your full email address in the username field, for example
sales@yourdomain.com. - Enter the mailbox password. That is not your portal password unless you set them the same.
- Click Sign In (sometimes Log In).
- On a computer only you use, you can tick Remember username so the address is filled in next time. Do not tick that on a shared computer.
Confirm the hostname on the mail service in the portal if you are unsure. Do not invent a server name. If the address will not load, go back to Log in to WebMail in the portal, or open a support ticket.
After you sign in
The left list is this mailbox's folders (Inbox, Sent, Drafts, Spam, Trash, and any folders you add). The centre list is the mail in the folder you selected.
From here you can:
- Compose, reply, file, and search. See Webmail basics: compose, reply, folders, search.
- Set a signature, language, and time zone. See Personalise Webmail settings (signature, display).
- Open Calendar and Contacts in the left-hand list. See Sync calendar and contacts (CalDAV and CardDAV) in Axigen.
Mailboxes on this product are 500 MB to 100 GB, depending on the mailbox. The product allows 2000 emails per hour.
Sign out
Always sign out when you finish, especially on a shared computer.
- Open the profile or account menu (usually top-right).
- Click Sign Out (sometimes Log Out).
- Close the browser tab.
An idle session signs you out on its own. That is expected.
Phones and tablets
WebMail works in current Chrome, Safari, Firefox, and Edge on a phone or tablet. Use Log in to WebMail in the portal, or https://mail.yourdomain.com once DNS and MX are on our mail.
For a native mail app, add the account with IMAP. Hostname is usually mail.yourdomain.com. Username is the full address. Password is the mailbox password. Walkthroughs:
If you cannot sign in
Forgotten password? We can set a new one. Open a support ticket from the portal (you can do that even when this mailbox will not open). Say which address needs the reset. If you can still get in, change it yourself: Change your Axigen mailbox password. We will never ask you to send the current password.
Wrong username? Use the complete email address (sales@yourdomain.com), not just the part before @.
Portal works, mail.yourdomain.com does not: use Log in to WebMail on the mail service. Confirm the hostname there. If you are unsure which DNS or MX the domain uses, open a support ticket.
Inbox looks empty: check Spam and other folders. Confirm you signed in as the address you expected mail for.
This is a cPanel mailbox: use Access Webmail (Roundcube), not these steps.
Still stuck? Open a support ticket. Tell us the address and what you see on screen. Do not send the password.
Related
- Webmail basics: compose, reply, folders, search
- Change your Axigen mailbox password
- Personalise Webmail settings (signature, display)
- Axigen email server settings
- Set up Axigen email on iPhone and iPad
- Set up Axigen email on Android
- Set up Axigen email in Microsoft Outlook
- Set up Axigen email in Thunderbird
- Access Webmail
- Email is not sending or receiving