Set Up Axigen Email on Android

This guide is for LochStudios Mail (hosted business email on Axigen). You add the address to Gmail or another Android mail app so you can send and receive on your phone or tablet.

This is not the same product as shared hosting email (the mailboxes you create in cPanel). Those use different server details. If that is the product you have, see Set up email on Android. Unsure which product you have? Open a support ticket and we will check with you.

Prefer the browser? Sign in at the portal, open the mail service, and click Log in to WebMail. See What is Axigen webmail and how to sign in.

Before you start

You need the mailbox address, its password, and the incoming and outgoing hostnames. Confirm them on the mail service in the portal. Do not guess a server name.

Hostname is usually mail.yourdomain.com once the domain's DNS and MX records point at LochStudios Mail. Swap in your domain. Username is always the full email address. Password is the mailbox password, not your portal password.

Full notes: Axigen email server settings.

Do not choose Google, Microsoft 365, Exchange, Outlook.com, or Office 365 for this mailbox. Those are for mail hosted by those companies. This address is IMAP (or POP) on LochStudios Mail. Choose Other, Personal (IMAP), or IMAP.

This product does not use a separate app password. Use the mailbox password in the app.

Add the account in the Gmail app

Gmail is the usual mail app on Android. Menus differ slightly between versions. Use the labels that match what you see.

1. Open the Gmail app.
2. Tap your profile picture or initial in the top right. On some versions, open the menu (three lines) and tap Settings.
3. Tap Add another account.
4. Tap Other (sometimes Other (IMAP/POP)).
5. Enter the full email address and tap Next.
6. Choose Personal (IMAP). Use Personal (POP3) only if you have a reason to use POP.
7. Enter the mailbox password and tap Next.
8. If Gmail says it could not find settings, tap Set up manually (or Manual setup) and keep going.
9. Incoming server:
- Username: the full email address
- Password: the mailbox password
- Server: mail.yourdomain.com (your domain)
- Port: 993
- Security type: SSL/TLS
10. Tap Next.
11. Outgoing server (SMTP):
- Username: the full email address
- Password: the mailbox password
- SMTP server: mail.yourdomain.com
- Port: 587
- Security type: STARTTLS
- Require a login, with the same username and password
12. Tap Next.
13. Choose how often Gmail should sync, and whether you want notifications.
14. Enter an account name (for you) and the name people should see on mail you send.
15. Tap Next or Done.

If port 587 with STARTTLS does not connect, use port 465 with SSL/TLS. Do not mix those pairings.

You can also start from Android Settings → Passwords & accounts (or Users & accounts) → Add account → Personal (IMAP). The same table of values applies.

Add the account in Outlook or another mail app

Samsung Email, Outlook for Android, and similar apps use the same values.

1. Open the app and choose Add account (or Add email account).
2. Enter the full email address. If the app offers Microsoft 365, Exchange, Google, or Outlook.com first, choose IMAP, Other, or Set up manually.
3. Enter the mailbox password.
4. Set incoming to mail.yourdomain.com, port 993, SSL/TLS, username the full address.
5. Set outgoing to mail.yourdomain.com, port 587, STARTTLS, same username and password. SMTP login must be on.
6. Save and wait for the inbox to appear.

If the app will not accept a custom IMAP account, use the Gmail app, WebMail, or open a support ticket.

Open WebMail on Android

Use the portal first. You do not need to guess a hostname.

1. Sign in at the portal.
2. Open the mail service for the domain.
3. Tap Log in to WebMail.
4. Sign in with the full email address and mailbox password if WebMail asks.

Once DNS and MX for the domain are on our mail, you can also open https://mail.yourdomain.com (swap in your domain) in Chrome or another browser. Confirm the hostname on the mail service in the portal if you are unsure.

Optional: in the browser menu, choose Add to Home screen so WebMail opens like an app. WebMail does not push new-mail alerts the way Gmail or Outlook can.

IMAP or POP

IMAP keeps mail on the server and shows the same folders, read state, and sent items on every device. Use IMAP if you also check mail on a computer, tablet, or WebMail.

POP downloads messages to this phone. Many setups then remove the server copy. Use POP only if you want mail stored on this one device and you do not need it elsewhere.

We recommend IMAP.

Test the account

1. Send a message from the phone to another address you can open.
2. Confirm it arrives.
3. Reply from the other address and confirm the reply appears on the phone.
4. If send or receive fails, try the same mailbox in WebMail. If WebMail works, the mailbox is fine and the app settings need another look.

If the app will not connect

• Confirm the username is the full address, not only the part before @.
• Reset the mailbox password, then update the app. Portal and mailbox passwords are different unless you set them the same. See Change your Axigen mailbox password.
• Use mail.yourdomain.com (your domain), not a name you invented. Confirm it on the mail service in the portal.
• Choose SSL/TLS on 993, 995, or 465, or STARTTLS on 587.
• Turn SMTP authentication on. Sending without a login is not allowed.
• A certificate warning usually means the hostname does not match the certificate. Switch to the hostname from the mail service. Do not keep using a guessed name.
• Confirm the phone has a working internet connection. Some guest Wi-Fi networks block mail ports. Try mobile data and try again.
• Check that this domain's MX records point at LochStudios Mail. Client settings only work if mail is routed here. See MX records and how email routing works.
• Still stuck? Open a support ticket and we will help.

Tips

• Add more mailboxes by repeating the same steps. Each address is its own account in the app.
• Turn on notifications in the app's account settings if you want alerts for new mail.
• To use less mobile data, lower the sync frequency or sync only over Wi-Fi.
• Use SSL/TLS or STARTTLS as in the table. Lock the phone (PIN, pattern, or biometric) if it stores mail.
• Want calendar and contacts on this phone? See Sync calendar and contacts (CalDAV and CardDAV) in Axigen.
• LochStudios Mail allows 2000 emails per hour from the mailbox. Split large sends, or open a support ticket if you need a different setup.

Related

• Axigen email server settings
• What is Axigen webmail and how to sign in
• Change your Axigen mailbox password
• Set up Axigen email in Microsoft Outlook
• Set up Axigen email in Thunderbird
• Set up Axigen email on iPhone and iPad
• Email isn't sending or receiving - what to check