Android offers multiple ways to access your Axigen email: the Gmail app (for most devices), Microsoft Outlook, or Axigen Webmail in your browser. Here's how to set up your account.
Method 1: Gmail App (Built-In on Most Android Devices)
Step-by-Step Setup
- Open the Gmail app on your Android device.
- Tap your profile icon in the top-right corner.
- Tap Add another account.
- Select Other (IMAP) or Other (POP3).
- Enter your full email address and tap Next.
Configure Your Server Settings
| Setting | Value |
|---------|-------|
| Password | Your email account password |
| IMAP or POP3 Server | mail.yourdomain.com (your provider's hostname) |
| IMAP Port | 993 with SSL/TLS |
| POP3 Port | 995 with SSL/TLS |
| SMTP Server | mail.yourdomain.com (your provider's hostname) |
| SMTP Port | 587 with STARTTLS or 465 with SSL/TLS |
Tap Next and follow the prompts. Gmail will verify your connection and add the account.
Sync and Notification Settings
Once added, you can adjust:
- Notification frequency (real-time, 5 minutes, or manual)
- Sync options (choose which folders to sync)
- Label colors (if desired)
All changes are in Gmail's settings menu (hamburger icon > Settings).
Method 2: Microsoft Outlook App
If you prefer Outlook:
- Open the Outlook app (or download it from Google Play).
- Tap Add Account > Other (IMAP).
- Enter your email address and password.
- Tap Connect. Outlook will auto-detect settings.
If auto-detection fails, manually enter the server details shown above and tap Sign In.
Method 3: Axigen Webmail in Your Browser
For quick browser-based access:
- Open your Android browser (Chrome, Firefox, etc.).
- Navigate to your Axigen Webmail URL (e.g.,
https://mail.yourdomain.com/webmail). - Log in with your full email address and password.
- (Optional) Tap the menu icon (three dots) and select Add to Home Screen to create a shortcut.
Advantages: Instant access, no app setup. Disadvantage: No background push notifications.
Troubleshooting
### Connection Refused or Server Error
- Verify the mail server hostname with your provider.
- Check your password: Ensure you entered it correctly.
- Try IMAP first: IMAP is more reliable than POP3 on mobile devices.
### Emails Not Syncing
- Check permissions: Go to Android Settings > Apps > Gmail (or Outlook) > Permissions and ensure Camera, Contacts, and Storage are enabled if prompted.
- Review sync frequency: In Gmail Settings, ensure sync is set to Automatic, not Manual.
- Restart the app: Swipe up from your home screen (or use Recent Apps) to close the app completely, then reopen it.
### Two-Factor Authentication Issues
If your provider uses two-factor authentication:
- You may need an app-specific password instead of your main account password.
- Contact your email provider for an app-specific password if standard password authentication fails.
Tips for Secure Email on Android
- Use SSL/TLS or STARTTLS (encrypted connections) whenever available.
- Avoid public WiFi when checking sensitive emails.
- Enable device lock (PIN/pattern/biometric) to protect email access.
- Regularly check account access in your webmail portal's connected devices or active sessions to spot unauthorized logins.
Still Having Trouble?
Contact your email provider with the exact error message shown in your app. They can verify the correct mail server hostname and confirm your account status.