Personalise Webmail settings (signature, display)

WebMail settings control how LochStudios Mail looks and behaves in the browser: the signature on messages you send from WebMail, language, time zone, theme, and how many messages show on a page. Change them under Settings. They do not change Outlook, Apple Mail, Thunderbird, or a phone app.

This article is for LochStudios Mail (hosted business email on Axigen). If the address lives on shared hosting (cPanel) instead, open Roundcube from Access Webmail and set the signature there. Unsure which product you have? Open a support ticket and we will check with you.

Open WebMail

Use the portal first. You do not need to guess a hostname.

1. Sign in at the portal.
2. Open the mail service for the domain.
3. Click Log in to WebMail.

Once DNS and MX for the domain are on our mail, you can also open https://mail.yourdomain.com (swap in your domain) and sign in with the full email address and mailbox password. Confirm the hostname on the mail service in the portal if you are unsure.

Need a refresher? What is Axigen webmail and how to sign in.

Open Settings

1. In WebMail, click Settings (gear, usually top-right).
2. Stay on the General tab for language, time zone, and signatures.
3. Open Interface (sometimes labelled Appearance) for theme and how many messages show per page.

If you cannot see those labels, open a support ticket and we will walk through it with you.

Click Save changes (or Save) after you edit a tab.

Add or edit your signature

A signature is the block of text WebMail adds at the bottom of messages you compose in the browser. It is not added to mail you send from Outlook, Thunderbird, Apple Mail, or a phone app. Set those signatures in the app itself.

1. In Settings, stay on General.
2. Click Add Signature.
3. Give it a name you will recognise (for example Work). Recipients do not see this name.
4. In Signature Body, type or paste the text. Keep HTML selected if you want bold, links, or a small logo.
5. Click Add (or Save if you are editing).
6. Click Save changes on the Settings page if that button is still shown.

To change an existing signature, open it from the list on General, edit Signature Body, and save. You can add more than one and pick which to use when you compose.

What to put in it

Keep it short:

• Your name
• Role or company
• Phone or a website
• A short disclaimer if your organisation needs one

Do not put passwords, account numbers, or anything you would not want forwarded.

A small pasted logo is fine. Host the image on a site you control (your website on our hosting is fine) and keep the width modest. A huge image makes the message heavier and can look broken if that site is down.

Signatures in other apps

The WebMail signature is not copied to IMAP clients. If you send from more than one place, add the same text in each app:

• Set up Axigen email in Microsoft Outlook
• Set up Axigen email in Thunderbird
• Set up Axigen email on iPhone and iPad
• Set up Axigen email on Android

Language, time zone, and display

On General and Interface:

These settings apply in the browser. Desktop and phone apps have their own language and time zone.

After you change language or time zone, WebMail may ask you to reload the page. Do that so the new values take effect.

Other useful preferences

Still in Settings, look for these on General, Interface, or Mail:

• Ask for confirmation on email deletion / empty folder: extra prompt before you delete.
• Move deleted emails to Trash: keep this on so Delete is reversible. Empty Trash when you mean it. Deleted mail still counts toward quota until Trash is emptied. See Managing your mailbox storage and quota in Axigen.
• Automatically check for new emails and Display notification when new email arrives: WebMail can refresh and pop a notice. That notice is in this browser tab, not a phone alert.
• Request read receipt / Send read receipts: whether WebMail asks others to confirm they opened your message, and what you do when someone asks you. Many people ignore read receipts. Do not rely on them.
• HTML body filtering: how strictly WebMail strips scripts and extra markup from incoming mail you open. Leave it at the default unless a message will not display and you trust the sender.

Password changes are a separate article: Change your Axigen mailbox password. Vacation replies: Set up an out-of-office auto-responder in Axigen. Filing rules: Create filters and rules in Axigen Webmail.

Check that it worked

1. Click Save changes if you have not already.
2. Return to the inbox (close Settings).
3. Click Compose.
4. Confirm the signature appears at the bottom.
5. Confirm the folder list language, dates, and theme match what you chose.

If the signature is missing, confirm you saved it and that you are composing in WebMail, not in Outlook or a phone app.

If something looks wrong

• No Settings gear: you are not in LochStudios Mail WebMail. Go back through Log in to WebMail on the mail service in the portal.
• No Add Signature: open a support ticket and we will walk through the screen with you.
• Signature only missing in Outlook or on a phone: that app needs its own signature. WebMail cannot push one out.
• Dates are hours off: set Time zone to your city and reload.
• Language did not change: save, then reload the page or sign out and back in.
• This is a cPanel mailbox: use Access Webmail (Roundcube), not these steps.

Related

• What is Axigen webmail and how to sign in
• Webmail basics: compose, reply, folders, search
• Change your Axigen mailbox password
• Set up an out-of-office auto-responder in Axigen
• Create filters and rules in Axigen Webmail
• Managing your mailbox storage and quota in Axigen
• Access Webmail