WebMail is the browser inbox for LochStudios Mail. You can write, reply, file, and search without installing Outlook or a mail app. Folders, read state, and sent items live on the server. IMAP apps show the same mailbox.
This article is for LochStudios Mail (hosted business email on Axigen). If the address lives on shared hosting (cPanel) instead, use Access Webmail (Roundcube). Unsure which product you have? Open a support ticket and we will check with you.
Open WebMail
Use the portal first. You do not need to guess a hostname.
- Sign in at the portal.
- Open the mail service for the domain.
- Click Log in to WebMail.
Once DNS and MX for the domain are on our mail, you can also open https://mail.yourdomain.com (swap in your domain) and sign in with the full email address and mailbox password. Confirm the hostname on the mail service in the portal if you are unsure.
Need a refresher? What is Axigen webmail and how to sign in.
Compose a new message
- Click Compose (or New Message).
- In To, type the recipient's full address.
- Add Cc or Bcc if you need copies. Bcc hides those addresses from other recipients.
- Enter a Subject.
- Type the message in the body. HTML is fine for bold, lists, and links.
- Attach a file with Attach or the paperclip if you need one.
- Click Send.
If you have set a signature, it appears at the bottom of messages you compose in WebMail. It is not added to mail you send from Outlook or a phone app.
Close the window without sending and WebMail keeps a copy in Drafts. Open that folder later, finish the message, and send it.
This product allows 2000 emails per hour. Split large sends, or open a support ticket if you need a different setup.
Reply and Reply All
- Open the message.
- Click Reply to write only to the sender, or Reply All to include everyone on To and Cc.
- Type your response above the quoted original (or wherever the cursor lands).
- Click Send.
Use Reply All only when everyone needs the answer. Bcc recipients do not appear on Reply All.
Forward a message
- Open the email.
- Click Forward.
- Enter the new recipient in To.
- Add a short note at the top if they need context.
- Click Send.
Attachments on the original usually go with the forward. Check the paperclip before you send if the file is large or confidential.
Attachments
- Use Attach or the paperclip on a new or open draft.
- Prefer a few modest files over one huge archive. Large attachments count toward the mailbox quota (500 MB to 100 GB, depending on the mailbox).
- Download a file you need before you delete the message. See Managing your mailbox storage and quota in Axigen.
If Send fails after you attach something large, try a smaller file, or open a support ticket.
Folders
The left sidebar lists this mailbox's folders. Standard ones:
| Folder | What it holds |
|---|---|
| Inbox | New mail that was not filed elsewhere |
| Sent | Copies of mail you have sent |
| Drafts | Messages you started and have not sent |
| Spam | Mail our spam filtering or Axigen filed away from Inbox. IMAP apps often show this as Junk |
| Trash | Mail you deleted. It still counts toward quota until you empty the folder |
| Custom folders | Folders you create. IMAP clients see the same names |
See Manage spam and the quarantine in Axigen for Spam.
Create a folder
- In the folder list, open New Folder (or the folder list menu).
- Name it and save.
- Create the folder before you point a filter at it.
Move a message
- Select one message, or several.
- Click Move (or Move to) and pick the destination.
- Or drag the message onto the folder in the left list.
Moving mail does not free space. It only changes which folder you see it in.
Delete messages
- Select the message.
- Click Delete.
- It moves to Trash.
- Open Trash and use Empty folder (or Empty Trash) when you mean to free the space.
Rename or remove a folder
Use the folder's menu for Rename or Delete. Empty it first if WebMail asks. Do not delete Inbox, Sent, Drafts, Spam, or Trash.
If you cannot see those labels, open a support ticket and we will walk through it with you.
Search
- Click the Search field (usually at the top of the mailbox).
- Type a sender, a subject word, or a word from the body.
- Press Enter or click the search button.
- Open a result to read it.
To stay in one folder, select that folder first, then search. A mailbox-wide search can include Sent, custom folders, and sometimes Spam.
Clear the search box (or click Inbox) to return to the normal list.
Search finds mail that is already in this mailbox. If a message never arrived, check Spam, then open a support ticket with the address, the sender, the subject, and the approximate time.
Read, unread, and flags
- Click a message to open it. That marks it read.
- Unread messages stay highlighted in the list so you can see what is new.
- Some WebMail builds let you star or flag a message. That mark stays on the server, so IMAP apps can show it too.
Tips
- Folders you create in WebMail appear in Outlook, Apple Mail, Thunderbird, and phone apps that use IMAP. See Axigen email server settings.
- File repeating mail with a filter instead of moving each one by hand.
- Set a signature under WebMail settings.
- Empty Trash and Spam when you want the space back. Deleted mail still counts until you do.
- Sign out when you finish, especially on a shared computer. What is Axigen webmail and how to sign in covers that.
If something looks wrong
- No Compose button: you are not in LochStudios Mail WebMail. Go back through Log in to WebMail on the mail service in the portal.
- Send fails: confirm you can open the mailbox, then try without the attachment. If it still fails, open a support ticket.
- Folder is missing on a phone: create it in WebMail, then refresh the account in the app. IMAP must be the account type.
- Inbox looks empty: check Spam, other folders, and that you signed in as the address you expected mail for.
- This is a cPanel mailbox: use Access Webmail (Roundcube), not these steps.