These are the settings for LochStudios Mail (hosted business email on Axigen). Use them in Outlook, Apple Mail, Thunderbird, or a phone app.
This is not the same product as shared hosting email (the mailboxes you create in cPanel). Those use different server details. If that is the product you have, see General IMAP/POP/SMTP mail settings explained.
Prefer the browser? Sign in at the portal, open the mail service, and click Log in to WebMail. See What is Axigen webmail and how to sign in.
IMAP or POP
IMAP keeps mail on the server and shows the same folders, read state, and sent items on every device. Use IMAP if you check mail on more than one phone, tablet, or computer.
POP (POP3) downloads messages to that one device. Many clients then remove the copy on the server. Use POP only if you want mail stored on a single computer and you do not need it elsewhere.
We recommend IMAP.
Settings to enter
Hostname is usually mail.yourdomain.com once the domain's DNS and MX records point at LochStudios Mail. Swap in your domain. Confirm it on the mail service in the portal, or open a support ticket if you are unsure. Username is always the full email address. Password is the mailbox password, not your portal password.
| Setting | Value |
|---|---|
| Username | The full address (sales@yourdomain.com) |
| Password | The mailbox password |
| Incoming (IMAP) | mail.yourdomain.com, port 993, SSL/TLS |
| Incoming (POP) | mail.yourdomain.com, port 995, SSL/TLS |
| Outgoing (SMTP) | mail.yourdomain.com, port 587, STARTTLS (or port 465, SSL/TLS) |
| SMTP authentication | On, same username and password |
Require a login on the outgoing server. Sending without one is not allowed.
If a client will not connect, check the mail service in the portal, or open a support ticket. Do not guess a server name.
What the ports mean
Use the encrypted ports above. Match the security option to the port.
| Protocol | Port | Security in the client |
|---|---|---|
| IMAP | 993 | SSL/TLS |
| POP | 995 | SSL/TLS |
| SMTP | 587 | STARTTLS |
| SMTP | 465 | SSL/TLS |
If 587 with STARTTLS does not connect, try 465 with SSL/TLS. Do not pick SSL/TLS on 587, or STARTTLS on 465.
Older unencrypted ports (IMAP 143, POP 110, SMTP 25) still appear in some client lists. Do not use them. Port 25 is for server-to-server mail, not for your app.
LochStudios Mail allows 2000 emails per hour from the mailbox. Split large sends, or open a support ticket if you need a different setup.
Calendars and contacts use CalDAV and CardDAV on the same hostname. See Sync calendar and contacts (CalDAV and CardDAV) in Axigen.
Open WebMail from the portal
Do not invent a hostname or a webmail URL.
- Sign in at the portal.
- Open the mail service for the domain.
- Click Log in to WebMail.
If WebMail works, the mailbox is fine. Connection problems in an app are then the hostname, port, security, or password.
Need a new password? See Change your Axigen mailbox password.
Will mail actually send and arrive?
The client settings only work if this domain's MX records point at LochStudios Mail. Creating the mailbox does not move mail from another service.
- If the name is already on this service and you have not pointed mail elsewhere, you are usually done.
- If the domain still sends mail elsewhere, change MX only when you are ready to cut over. See MX records and how email routing works.
- Unsure which product or DNS mode the domain uses? Open a support ticket and we will check with you.
Outbound mail goes through our spam filtering. That is expected. It is not a client-settings problem.
Device walkthroughs
- Set up Axigen email in Microsoft Outlook
- Set up Axigen email in Thunderbird
- Set up Axigen email on Android
- Set up Axigen email on iPhone and iPad
If the app will not connect
- Confirm the username is the full address, not just the part before
@. - Reset the mailbox password, then update the app. Portal and mailbox passwords are different unless you set them the same.
- Use
mail.yourdomain.com(your domain), not a name you invented. - Choose SSL/TLS on 993, 995, or 465, or STARTTLS on 587.
- Check that you can still send and receive in WebMail. If WebMail works, the mailbox is fine and the app settings need another look.
- Still stuck? Open a support ticket and we will help.