Get Support Sign in →
LochStudios  /  Help Centre  /  Email (Axigen)  /  Change Your Axigen Mailbox Password

Change Your Axigen Mailbox Password

Change the mailbox password in LochStudios Mail WebMail, then update phones, desktop apps, and calendars that still use the old one.

Updated

The mailbox password is what WebMail, IMAP, POP, SMTP, and calendar apps use for that address. Change it in WebMail when you want a new one, or if you think someone else knows it. After you save, every device still using the old password will stop connecting until you update it there too.

This article is for LochStudios Mail (hosted business email on Axigen). It is not your portal password, and it is not a cPanel mailbox.

If the address lives on shared hosting (cPanel) instead, change it in Email Accounts. See Create an email account. Unsure which product you have? Open a support ticket and we will check with you.

Open WebMail

Use the portal first. You do not need to guess a hostname.

  1. Sign in at the portal.
  2. Open the mail service for the domain.
  3. Click Log in to WebMail.

Once DNS and MX for the domain are on our mail, you can also open https://mail.yourdomain.com (swap in your domain) and sign in with the full email address and the current mailbox password. Confirm the hostname on the mail service in the portal if you are unsure.

Need a refresher? What is Axigen webmail and how to sign in.

If you cannot sign in at all, skip the steps below and open a support ticket. We can set a new password for you. We will never ask you to send the current password.

Change the password

  1. In WebMail, click Settings (gear, usually top-right).
  2. Open Account, Password, or Change password.
  3. Enter your current mailbox password.
  4. Enter the new password twice.
  5. Click Save (sometimes Update or Change password).

WebMail will refuse a password that is too short or too simple. Use a long, unique password. A password manager is the easiest way to store it. See Create strong passwords and use a password manager.

If you cannot see those labels, open a support ticket and we will walk through it with you.

This session may stay open, or WebMail may ask you to sign in again. Either is fine. Other devices still have the old password until you change it on each one.

Choose a password that will last

  • Make it long and unique. Do not reuse the portal password or a password from another site.
  • Mix letters, numbers, and symbols. Avoid names, birthdates, and dictionary words.
  • Do not send the new password in an email.
  • We will never ask you to send your mailbox password. If someone else has it, change it now and open a support ticket so we can review the mailbox with you.

Update phones and desktop apps

IMAP, POP, SMTP, CalDAV, and CardDAV all use this same mailbox password. After the change they will keep failing until you replace the stored password.

Use the full email address as the username. Hostname is usually mail.yourdomain.com once DNS and MX are on our mail. Ports and the rest: Axigen email server settings.

iPhone and iPad

  1. Open Settings → Mail → Accounts (on newer iOS it may sit under Settings → Apps → Mail).
  2. Tap the account, then Account.
  3. Update Password.
  4. Tap Done.

Full setup if you need to remove and re-add the account: Set up Axigen email on iPhone and iPad.

Android

  1. Open the mail app (Gmail, Outlook, Samsung Mail, or the app you use).
  2. Open Settings → Accounts and tap this address.
  3. Open Account settings or Server settings.
  4. Update Password for incoming and outgoing mail if they are shown separately.
  5. Save.

Full setup: Set up Axigen email on Android.

Outlook (Windows or Mac)

  1. Open Outlook.
  2. On Windows, go to File → Account Settings → Account Settings, select the account, and click Change (or Repair).
  3. Update Password and finish the wizard.
  4. If there is no password field, remove the account and add it again.

Full setup: Set up Axigen email in Microsoft Outlook.

Apple Mail on a Mac

  1. Open Mail.
  2. Open Mail → Settings (or Preferences on older macOS).
  3. Open Accounts, select this mailbox, and update Password.
  4. Close the window. Mail will try the new password.

Thunderbird

  1. Open Thunderbird.
  2. Open Settings → Privacy & Security → Passwords → Saved Passwords.
  3. Find this address, remove the saved password, and close Thunderbird.
  4. Open Thunderbird again. When it asks, enter the new password and save it.

Full setup: Set up Axigen email in Thunderbird.

WebMail bookmarks

Sign in again with the new password, either from Log in to WebMail in the portal or at https://mail.yourdomain.com.

Calendar and contacts

If you sync calendars or contacts, update the password on those accounts too. See Sync calendar and contacts (CalDAV and CardDAV) in Axigen.

If something still will not connect

  • Type the new password again. It is case-sensitive. Watch Caps Lock.
  • Confirm the username is the full email address, not the part before @.
  • Close the mail app completely and open it again so it drops the old password.
  • If the app still fails, remove the account and add it again with the new password.
  • WebMail works but a desktop or phone app does not: the app still has the old password, or the hostname or port is wrong. Check Axigen email server settings. Use the same mailbox password in WebMail and in every client. This product does not use a separate app password.
  • You cannot reach WebMail: open a support ticket. Tell us the address and what you see on screen. Do not send the password.

Forgot the password

If you cannot sign in, we can set a new one. Open a support ticket from the portal (you can do that even when this mailbox is locked). Say which address needs the reset. After we set it, sign in to WebMail and then update every device.

Related

Was this article helpful?

← Back to Email (Axigen)