Email accounts on shared hosting live in cPanel. Each one is a full address on a domain (or subdomain) already on that hosting service, for example sales@yourdomain.com. You can create as many as you need. Every Beginner and Standard plan includes unlimited mailboxes.
This is not the same product as LochStudios Mail (hosted business email). Those mailboxes are created on the mail service in the portal, not here. If that is the product you have, open it and use Log in to WebMail. See What is Axigen webmail and how to sign in.
Open cPanel from the portal. Do not guess a hostname.
Create the mailbox
1. Sign in at the portal.
2. Open the hosting service for the domain.
3. Click Log in to cPanel.
4. In the Email section, open Email Accounts.
5. Click Create.
6. Fill in the form:
- Username: the part before @ (for example sales for sales@yourdomain.com).
- Domain: choose the domain, addon domain, alias, or subdomain this address should use.
- Password: set a strong password, or click Generate and copy the result somewhere safe. This is the mailbox password. It is not your portal password, and it is not the cPanel owner password unless you set them the same.
- Storage Space: set a custom quota in megabytes, or leave Unlimited. Mailboxes share disk with the website, so a cap on each inbox is usually wiser than unlimited. See Check Disk Usage.
7. Click Create.
The new address appears in the Email Accounts list. You can open it straight away.
Open the inbox
On the same Email Accounts row:
- Check Email opens Webmail. Choose Roundcube if you are asked which application to use.
- Connect Devices shows the incoming and outgoing settings for Outlook, Apple Mail, Thunderbird, and phone apps.
You can also sign in at https://mail.yourdomain.com when the domain uses cPanel Hosting DNS. Username is the full email address. Password is the mailbox password you just set.
Use it in a mail app
Prefer IMAP so the same folders stay in sync on every device.
| Setting | Value |
|---|---|
| Username | The full address (sales@yourdomain.com) |
| Password | The mailbox password from Email Accounts |
| Incoming (IMAP) | mail.yourdomain.com, port 993 (SSL/TLS) |
| Incoming (POP) | mail.yourdomain.com, port 995 (SSL/TLS) |
| Outgoing (SMTP) | mail.yourdomain.com, port 587 (STARTTLS) or 465 |
Hostname is usually mail.yourdomain.com when the domain is on this hosting account. If a client will not connect, use Connect Devices or open a support ticket. Full notes: General IMAP/POP/SMTP mail settings.
Device walkthroughs:
- Set up email in Microsoft Outlook
- Set up email in Mozilla Thunderbird
- Set up email on Android
- Set up email on iPhone/iPad (Apple Mail)
Manage an existing account
Still in Email Accounts, open Manage on that row to:
- Change the mailbox password (then update Webmail sessions and every mail app).
- Raise or lower the quota.
- Restrict sending, receiving, or login if you need to lock an address down.
- Delete the mailbox. Deleting it removes the stored mail on the server. Download anything you need first.
You cannot create two accounts with the same username@domain. The same local part on a different domain is fine (sales@yourdomain.com and sales@otherdomain.com).
Will mail actually arrive?
Creating the mailbox does not move mail from another service. New messages land here only if this domain's MX records point at this hosting account.
- If the name is already on this service and you have not pointed mail elsewhere, you are usually done.
- If the domain still sends mail elsewhere, change MX only when you are ready to cut over. See MX records and how email routing works.
- Unsure which product or DNS mode the domain uses? Open a support ticket and we will check with you.
Shared hosting allows 1000 emails per hour from the account. Split large sends, or open a support ticket if you need a different setup.