You can access your Axigen email on iPhone and iPad either through Apple's native Mail app or by using Axigen's Webmail in Safari. Here's how to set up both.
Method 1: Native Apple Mail App (Recommended)
The native Mail app keeps your inbox synced across all Apple devices.
Step-by-Step Setup
- Open Settings on your iPhone or iPad.
- Scroll down and tap Mail.
- Tap Accounts > Add Account.
- Select Other at the bottom of the account type list.
- Tap Add Mail Account.
Enter Your Account Details
- Name: Your full name (how it appears in sent emails)
- Email: Your full email address (e.g.,
user@yourdomain.com) - Password: Your email account password
- Description: (Optional) A label to identify this account, e.g., "Work Email"
Tap Next.
Configure IMAP Settings
If Apple's auto-discovery succeeds, your account is set up. If it fails, you'll see a manual configuration screen.
| Setting | Value |
|---------|-------|
| Incoming Mail Server (IMAP) | mail.yourdomain.com (your provider's hostname) |
| Username | Your full email address |
| Password | Your email account password |
| Outgoing Mail Server (SMTP) | mail.yourdomain.com (your provider's hostname) |
| SMTP Username | Your full email address |
| SMTP Password | Your email account password |
Leave other settings at defaults. iOS/iPadOS will auto-detect ports (typically IMAP 993, SMTP 587).
Verify the Connection
Tap Save. Mail will verify your account. Once verified, your inbox will begin syncing. This may take a few moments on first setup.
Method 2: Axigen Webmail in Safari
If you prefer browser-based email:
- Open Safari on your device.
- Navigate to your Axigen Webmail URL (e.g.,
https://mail.yourdomain.com/webmail). - Log in with your full email address and password.
- Tap the + icon and select Add to Home Screen (optional) to create a shortcut.
Advantages: No account configuration needed; works instantly. Disadvantage: Manual login required, and mail notifications may not work the same way as the native app.
Troubleshooting
### Connection Issues
- Verify the mail server hostname with your provider if setup fails.
- Check your password: Make sure you're not in caps-lock mode.
- Retry: Delete the account from Settings > Mail > Accounts and try again.
### Mail Not Syncing
- Ensure Fetch New Data is set to Automatic (not Manual) in Settings > Mail > Accounts.
- Check that you have an active internet connection (WiFi or mobile data).
- Wait a few minutes—initial sync can take time, especially on first setup.
### Still Not Working?
Contact your email provider with the exact error message shown in your Mail app. They can verify the correct mail server hostname and confirm your account status.
Tips for iPad Users
iPad Mail setup is identical to iPhone. If you use an iPad and iPhone with the same email account, they'll stay automatically synchronized through iCloud, so you only need to set up the account once per device.