Set Up Axigen Email on iPhone and iPad

The Mail app on iPhone and iPad can send and receive from a LochStudios Mail mailbox (hosted business email on Axigen). Use IMAP so the same folders, read state, and sent items show on every device.

This article is for LochStudios Mail. It is not the same product as shared hosting email (the mailboxes you create in cPanel). If that is the product you have, follow Set up email on iPhone/iPad (Apple Mail) instead. Unsure which one you have? Open a support ticket and we will check with you.

Prefer the browser? Sign in at the portal, open the mail service, and click Log in to WebMail. See What is Axigen webmail and how to sign in.

Settings you will enter

Hostname is usually mail.yourdomain.com once the domain's DNS and MX records point at LochStudios Mail. Swap in your domain. Confirm it on the mail service in the portal, or open a support ticket if you are unsure. Username is always the full email address. Password is the mailbox password, not your portal password.

We recommend IMAP. Full notes: Axigen email server settings.

This product does not use a separate app password. Use the mailbox password in Mail.

Add the account in Mail

The Settings labels move a little by iOS and iPadOS version. Use the path that matches what you see.

1. Open Settings.
2. Open Mail:
- Recent iOS: Apps → Mail → Mail Accounts.
- Earlier iOS: Mail → Accounts.
- Very old iOS: Mail, Contacts, Calendars.
3. Tap Add Account.
4. Tap Other, then Add Mail Account. Do not pick iCloud, Microsoft Exchange, Google, or Yahoo. Those are for other products.
5. Enter:
- Name: the name people should see on mail you send.
- Email: the full address (sales@yourdomain.com).
- Password: the mailbox password.
- Description: a label for you, such as the domain name.
6. Tap Next.
7. Choose IMAP at the top (recommended). Use POP only if you want mail stored on this one device.
8. Under Incoming Mail Server:
- Host Name: mail.yourdomain.com (your domain).
- User Name: the full email address.
- Password: the mailbox password (it is often already filled).
9. Under Outgoing Mail Server:
- Host Name: mail.yourdomain.com.
- User Name: the same full email address. Do not leave this blank.
- Password: the same mailbox password. Do not leave this blank.
10. Tap Next and wait while Mail checks the servers.
11. If Mail asks which apps to enable, leave Mail on. Calendar and Contacts for this product are added separately. See Sync calendar and contacts (CalDAV and CardDAV) in Axigen.
12. Tap Save.

Open the Mail app and tap the new account. The inbox should appear. Pull down on the message list to fetch now.

If Mail cannot verify the account, do not keep a guessed server name. Enter mail.yourdomain.com and the full address, then set the ports below.

Set the ports and SSL

iOS sometimes guesses the wrong port. Check these after the account is saved.

1. Open Settings → Mail (or Apps → Mail) → Accounts (or Mail Accounts).
2. Tap the account, then tap the address again (or Account).
3. Confirm Incoming Mail Server still shows mail.yourdomain.com and the full address as the username.
4. Tap SMTP, then tap the primary server (mail.yourdomain.com).
5. Turn the server On. Set:
- Host Name: mail.yourdomain.com.
- User Name: the full email address.
- Password: the mailbox password.
- Use SSL: on.
- Authentication: Password.
- Server Port: 587. If send fails, try 465.
6. Tap Done, then go back to the account.
7. Tap Advanced.
8. Under incoming settings, set:
- Use SSL: on.
- Authentication: Password.
- Server Port: 993 for IMAP, or 995 for POP.
- IMAP Path Prefix: leave blank first. If folders are missing later, set this to INBOX.
9. Go back and tap Done.

Do not mix those pairings. SSL/TLS on 993, 995, or 465. STARTTLS (or SSL on, port 587) on 587.

IMAP or POP

IMAP keeps mail on the server and shows the same folders, read state, and sent items on every device. Use IMAP if you also check mail in WebMail, on a computer, or on another phone.

POP (POP3) downloads messages to this iPhone or iPad. Many setups then remove the copy on the server. Use POP only if you want mail stored on this one device and you do not need it elsewhere.

We recommend IMAP. Adding the same mailbox on an iPhone and an iPad does not go through iCloud. Each device talks to LochStudios Mail. Set the account up once per device.

After it connects

• Send a test message to another address, then reply to it, so you know both receive and send work.
• Mail on iOS checks IMAP on a Fetch schedule. Open Settings → Mail → Accounts → Fetch New Data. Set this mailbox to Fetch (not Push). Choose an interval that works for you, or Manually if you only want mail when you open the app. Push is for iCloud, Exchange, and similar, not this mailbox.
• Turn on alerts under Settings → Notifications → Mail, then this account.
• Pull down on the inbox to check now.
• Add another mailbox the same way. Each address is its own account.

LochStudios Mail allows 2000 emails per hour from the mailbox. Split large sends, or open a support ticket if you need a different setup.

Need a new password? See Change your Axigen mailbox password.

Open WebMail in Safari

You do not need to guess a hostname.

1. Sign in at the portal.
2. Open the mail service for the domain.
3. Tap Log in to WebMail.
4. Sign in with the full email address and the mailbox password if WebMail asks.

Once DNS and MX for the domain are on our mail, you can also open https://mail.yourdomain.com (swap in your domain). Confirm the hostname on the mail service in the portal if you are unsure.

Optional: in Safari, tap Share, then Add to Home Screen, so WebMail opens like an app. That shortcut still needs a sign-in. It does not replace the Mail app's fetch and notifications.

WebMail in the browser is enough for compose, folders, and search. See Webmail basics.

If Mail will not connect

Cannot sign in

• Username must be the full address, not only the part before @.
• Use the mailbox password. Portal and mailbox passwords are different unless you set them the same.
• Reset the mailbox password, then update it on the phone. See Change your Axigen mailbox password.

Cannot reach the server

• Hostname should be mail.yourdomain.com for that domain, not a name you invented. Confirm it on the mail service in the portal.
• IMAP is 993 with SSL. POP is 995 with SSL. SMTP is 587 or 465. Set those under SMTP and Advanced as above.
• Confirm the device has working Wi-Fi or cellular data.
• Confirm you can still send and receive in WebMail. If WebMail works, the mailbox is fine and the Mail app settings need another look.

Certificate warning

• The hostname in Mail must match the name on the certificate, usually mail.yourdomain.com.
• Do not tap Trust or Continue for a name you typed by guesswork. Fix the hostname, or open a support ticket.

Mail is not arriving on the phone

• Pull down on the inbox to fetch.
• Check Fetch New Data is not set to Manually if you expected mail in the background.
• Open WebMail and look in Inbox and Spam. If it is missing there too, the mailbox is not receiving yet.
• New messages land here only if this domain's MX records point at LochStudios Mail. Creating the mailbox does not move mail from another service. See MX records and how email routing works.

Cannot send

• Open SMTP and confirm the primary server is on, the hostname is mail.yourdomain.com, username and password are filled, SSL is on, and the port is 587 or 465.
• Try 465 if 587 does not connect (or the other way around).
• Use the mailbox password, not your portal password.

Folders are missing

• You are on IMAP, not POP.
• Under Advanced, set IMAP Path Prefix to INBOX, then reopen Mail.

Still stuck? Open a support ticket and we will help. Unsure which product or DNS mode the domain uses? Say so in the ticket and we will check with you.

Related

• Axigen email server settings
• What is Axigen webmail and how to sign in
• Change your Axigen mailbox password
• Sync calendar and contacts (CalDAV and CardDAV) in Axigen
• Set up Axigen email on Android
• Set up Axigen email in Microsoft Outlook
• Set up Axigen email in Thunderbird
• Set up email on iPhone/iPad (Apple Mail)
• Email is not sending or receiving