Set Up Email on iPhone/iPad (Apple Mail)

The Mail app on iPhone and iPad can send and receive from an address you created in cPanel on your LochStudios shared hosting.

This article is for shared hosting mailboxes. It is not the same product as LochStudios Mail (hosted business email). Those mailboxes are set up on the mail service in the portal, not here. If that is the product you have, open it and click Log in to WebMail, then follow Set up Axigen email on iPhone and iPad.

Need the address first? Create an email account. Prefer the browser? Access Webmail (Roundcube).

Settings you will enter

Hostname is usually mail.yourdomain.com when the domain uses cPanel Hosting DNS (it is paired with this hosting service). Swap in your domain. Username is always the full email address. Password is the mailbox password from Email Accounts, not your portal password.

We recommend IMAP. Folders, read state, and sent mail stay on the server and match every other device.

Copy the values from cPanel if you want to be sure. Do not guess a server name.

1. Sign in at the portal.
2. Open the hosting service for the domain.
3. Click Log in to cPanel.
4. In the Email section, open Email Accounts.
5. Find the address and click Connect Devices.

That screen lists the incoming and outgoing hostname, ports, and username for that mailbox. Full notes: General IMAP/POP/SMTP mail settings.

Add the account

The Settings labels move a little by iOS and iPadOS version. Use the path that matches what you see.

1. Open Settings.
2. Open Mail:
- Recent iOS: Apps → Mail → Mail Accounts.
- Earlier iOS: Mail → Accounts.
- Very old iOS: Mail, Contacts, Calendars.
3. Tap Add Account.
4. Tap Other, then Add Mail Account. Do not pick iCloud, Microsoft Exchange, Google, or Yahoo. Those are for other products.
5. Enter:
- Name: the name people should see on mail you send.
- Email: the full address (sales@yourdomain.com).
- Password: the mailbox password from Email Accounts.
- Description: a label for you, such as the domain name.
6. Tap Next.
7. Choose IMAP at the top (recommended). Use POP only if you want mail stored on this one device.
8. Under Incoming Mail Server:
- Host Name: mail.yourdomain.com (your domain).
- User Name: the full email address.
- Password: the mailbox password (it is often already filled).
9. Under Outgoing Mail Server:
- Host Name: mail.yourdomain.com.
- User Name: the same full email address. Do not leave this blank.
- Password: the same mailbox password. Do not leave this blank.
10. Tap Next and wait while Mail checks the servers.
11. If Mail asks which apps to enable, leave Mail on. Contacts and Calendars are not part of this shared-hosting mailbox.
12. Tap Save.

Open the Mail app and tap the new account. The inbox should appear. Pull down on the message list to fetch now.

If Mail cannot verify the account, tap Save only after you have entered the hostname and full address above, then set the ports in the next section. Do not keep a guessed server name.

Set the ports and SSL

iOS sometimes guesses the wrong port. Check these after the account is saved.

1. Open Settings → Mail (or Apps → Mail) → Accounts (or Mail Accounts).
2. Tap the account, then tap the address again (or Account).
3. Confirm Incoming Mail Server still shows mail.yourdomain.com and the full address as the username.
4. Tap SMTP, then tap the primary server (mail.yourdomain.com).
5. Turn the server On. Set:
- Host Name: mail.yourdomain.com.
- User Name: the full email address.
- Password: the mailbox password.
- Use SSL: on.
- Authentication: Password.
- Server Port: 587. If send fails, try 465.
6. Tap Done, then go back to the account.
7. Tap Advanced.
8. Under incoming settings, set:
- Use SSL: on.
- Authentication: Password.
- Server Port: 993 for IMAP, or 995 for POP.
- IMAP Path Prefix: leave blank first. If folders are missing later, set this to INBOX.
9. Go back and tap Done.

Do not mix those pairings. SSL/TLS on 993, 995, or 465. STARTTLS (or SSL on, port 587) on 587.

IMAP or POP

IMAP keeps mail on the server and shows the same folders, read state, and sent items on every device. Use IMAP if you also check mail in Webmail, on a computer, or on another phone.

POP (POP3) downloads messages to this iPhone or iPad. Many setups then remove the copy on the server. Use POP only if you want mail stored on this one device and you do not need it elsewhere.

We recommend IMAP.

After it connects

• Send a test message to another address, then reply to it, so you know both receive and send work.
• Mail on iOS checks IMAP on a Fetch schedule. Open Settings → Mail → Accounts → Fetch New Data. Set this mailbox to Fetch (not Push). Choose an interval that works for you, or Manually if you only want mail when you open the app. Push is for iCloud, Exchange, and similar, not this mailbox.
• Turn on alerts under Settings → Notifications → Mail, then this account.
• Pull down on the inbox to check now.
• Add another mailbox the same way. Each address is its own account.

Shared hosting allows 1000 emails per hour from the account. Split large sends, or open a support ticket if you need a different setup.

If Mail will not connect

Cannot sign in

• Username must be the full address, not only the part before @.
• Use the mailbox password from Email Accounts. Portal and cPanel owner passwords are different unless you set them the same.
• Reset the mailbox password in Email Accounts, then update the password on the phone.

Cannot reach the server

• Hostname should be mail.yourdomain.com for that domain, not a name you invented. Copy it from Connect Devices.
• IMAP is 993 with SSL. POP is 995 with SSL. SMTP is 587 or 465. Set those under SMTP and Advanced as above.
• Confirm the device has working Wi-Fi or cellular data.
• Confirm you can still send and receive in Webmail. If Webmail works, the mailbox is fine and the Mail app settings need another look.

Certificate warning

• The hostname in Mail must match the name on the certificate, usually mail.yourdomain.com.
• Do not tap Trust or Continue for a name you typed by guesswork. Fix the hostname, or open a support ticket.

Mail is not arriving on the phone

• Pull down on the inbox to fetch.
• Check Fetch New Data is not set to Manually if you expected mail in the background.
• Open Webmail and look in Inbox and Junk. If it is missing there too, the mailbox is not receiving yet.
• New messages land here only if this domain's MX records point at this hosting account. See MX records and how email routing works.

Cannot send

• Open SMTP and confirm the primary server is on, the hostname is mail.yourdomain.com, username and password are filled, SSL is on, and the port is 587 or 465.
• Try 465 if 587 does not connect (or the other way around).
• Use the mailbox password, not your portal password.

Folders are missing

• You are on IMAP, not POP.
• Under Advanced, set IMAP Path Prefix to INBOX, then reopen Mail.

Still stuck? Open a support ticket and we will help. Unsure which product or DNS mode the domain uses? Say so in the ticket and we will check with you.

Related

• Create an email account
• Access Webmail
• General IMAP/POP/SMTP mail settings
• Set up email in Microsoft Outlook
• Set up email in Mozilla Thunderbird
• Set up email on Android
• Email is not sending or receiving
• Set up Axigen email on iPhone and iPad