These are the settings for shared hosting mailboxes you create in cPanel. Use them in Outlook, Apple Mail, Thunderbird, or a phone app.
This is not the same product as LochStudios Mail (hosted business email). Those mailboxes are set up on the mail service in the portal, not here. If that is the product you have, open it and click Log in to WebMail. See Axigen email server settings.
Need the address first? Create an email account. Prefer the browser? Access Webmail (Roundcube).
IMAP or POP
IMAP keeps mail on the server and shows the same folders, read state, and sent items on every device. Use IMAP if you check mail on more than one phone, tablet, or computer.
POP (POP3) downloads messages to that one device. Many clients then remove the copy on the server. Use POP only if you want mail stored on a single computer and you do not need it elsewhere.
We recommend IMAP.
Settings to enter
Hostname is usually mail.yourdomain.com when the domain uses cPanel Hosting DNS (it is paired with this hosting service). Swap in your domain. Username is always the full email address. Password is the mailbox password from Email Accounts, not your portal password.
| Setting | Value |
|---|---|
| Username | The full address (sales@yourdomain.com) |
| Password | The mailbox password from Email Accounts |
| Incoming (IMAP) | mail.yourdomain.com, port 993, SSL/TLS |
| Incoming (POP) | mail.yourdomain.com, port 995, SSL/TLS |
| Outgoing (SMTP) | mail.yourdomain.com, port 587, STARTTLS (or port 465, SSL/TLS) |
| SMTP authentication | On, same username and password |
Require a login on the outgoing server. Sending without one is not allowed.
If a client will not connect, copy the values from Connect Devices in Email Accounts, or open a support ticket. Do not guess a server name.
What the ports mean
Use the encrypted ports above. Match the security option to the port.
| Protocol | Port | Security in the client |
|---|---|---|
| IMAP | 993 | SSL/TLS |
| POP | 995 | SSL/TLS |
| SMTP | 587 | STARTTLS |
| SMTP | 465 | SSL/TLS |
If 587 with STARTTLS does not connect, try 465 with SSL/TLS. Do not pick SSL/TLS on 587, or STARTTLS on 465.
Older unencrypted ports (IMAP 143, POP 110, SMTP 25) still appear in some client lists. Do not use them. Port 25 is for server-to-server mail, not for your app.
Shared hosting allows 1000 emails per hour from the account. Split large sends, or open a support ticket if you need a different setup.
Copy the values from cPanel
Open cPanel from the portal. Do not guess a hostname.
- Sign in at the portal.
- Open the hosting service for the domain.
- Click Log in to cPanel.
- In the Email section, open Email Accounts.
- Find the address and click Connect Devices.
That screen lists the incoming and outgoing hostname, ports, and username for that mailbox.
Will mail actually send and arrive?
The client settings only work if this domain's MX records point at this hosting account. Creating the mailbox does not move mail from another service.
- If the name is already on this service and you have not pointed mail elsewhere, you are usually done.
- If the domain still sends mail elsewhere, change MX only when you are ready to cut over. See MX records and how email routing works.
- Unsure which product or DNS mode the domain uses? Open a support ticket and we will check with you.
Device walkthroughs
- Set up email in Microsoft Outlook
- Set up email in Mozilla Thunderbird
- Set up email on Android
- Set up email on iPhone/iPad (Apple Mail)
If the app will not connect
- Confirm the username is the full address, not just the part before
@. - Reset the mailbox password in Email Accounts, then update the app. Portal and cPanel passwords are different unless you set them the same.
- Use
mail.yourdomain.com(your domain), not a name you invented. - Choose SSL/TLS on 993, 995, or 465, or STARTTLS on 587.
- Check that you can still send and receive in Webmail. If Webmail works, the mailbox is fine and the app settings need another look.
- Still stuck? Open a support ticket and we will help.