Webmail is the browser inbox for email accounts on your LochStudios shared hosting. You can read, send, and file messages without installing Outlook or a mail app. Shared-hosting Webmail is Roundcube.
This article is for addresses you create in cPanel on a hosting plan. If you have LochStudios Mail (hosted business email), open that service in the portal and click Log in to WebMail instead. See What is Axigen webmail and how to sign in.
Need the address first? Create an email account.
Open Webmail from the portal
Use this path first. You do not need a server hostname.
- Sign in at the portal.
- Open the hosting service for the domain.
- Click Log in to cPanel.
- In the Email section, open Email Accounts.
- Find the address and click Check Email.
- Choose Roundcube if you are asked which application to use.
You should land in that mailbox's inbox.
Sign in at mail.yourdomain.com
If the domain uses cPanel Hosting DNS (it is paired with this hosting service), you can also open Webmail directly:
- Visit
https://mail.yourdomain.com(swap in the domain on the hosting account). - Username: the full email address, for example
sales@yourdomain.com. - Password: the mailbox password from Email Accounts. That is not your portal password, and it is not the cPanel owner password unless you set them the same.
- Click Log In.
If that address does not load, go back to the portal path above. Do not guess a server name. If you are unsure which DNS the domain is using, open a support ticket.
Use Roundcube
- Read: messages are in the centre list. Click one to open it.
- Folders: Inbox, Sent, Drafts, Junk, Trash, and any folders you add sit in the left sidebar.
- Compose: click Compose, fill in To, Subject, and the message, then Send.
- Reply: open a message and use Reply or Reply all.
- Move: drag a message onto a folder, or use More then Move to.
- Delete: use Delete. Deleted mail sits in Trash until you empty it.
- Junk: if a message is missing, check Junk. Mark junk so filtering improves.
Shared hosting allows 1000 emails per hour. Split large sends, or open a support ticket if you need a different setup.
Tips
- Click Logout when you finish, especially on a shared computer.
- An idle session signs you out on its own.
- Each mailbox has a quota you set in Email Accounts. Delete or download old mail if you are near the limit. Account-wide space is under Check Disk Usage.
- Roundcube works in current Chrome, Firefox, Safari, and Edge, including phones and tablets.
- For a desktop or phone app, use IMAP with the full address as the username. See General IMAP/POP/SMTP mail settings.
If you cannot get in
- Wrong password: in cPanel, open Email Accounts, manage that address, and set a new password. Then try Webmail again.
- Cannot open cPanel: pay any overdue invoice first. If the service is active and Log in to cPanel still fails, open a support ticket.
- Forgot the address: the full list is in Email Accounts.
- Inbox looks empty: check Junk and other folders. Confirm you signed in as the same address you expected mail for.
- mail.yourdomain.com will not load: use portal → cPanel → Check Email. We can check DNS if you open a support ticket.