Terms of Service
Acceptance
By creating an account, ordering a service, or otherwise using the LochStudios Panel, you agree to these terms. If you do not agree, do not use the service.
Who we are
"LochStudios", "we", "us" and "our" refer to LochStudios Pty Ltd (ABN 20 447 022 747), an Australian sole-operator business based in Sydney, NSW.
The service
LochStudios provides web hosting, domain registration, email hosting, SSL certificates, content management, and adjacent technical services through the Panel at lochstudios.com.au. Specific service definitions, inclusions, and quotas live on the relevant catalogue page and on the invoice you accept at order time. The catalogue page at the time of order, together with that invoice, forms part of these terms.
Your account
You are responsible for everything that happens under your account, including the actions of any team member you invite. Keep your login secret, enable two-factor authentication, and tell us promptly if you believe your account has been compromised.
Payment
Services are billed in advance on the renewal cycle stated on the invoice. Card payments are processed by Stripe (Stripe Payments Australia Pty Ltd). We do not store card numbers. Late or failed payments may result in service suspension; see the SLA and the Acceptable Use Policy for the suspension cascade.
Cancellation and refunds
You may cancel a service at any time via the Panel; cancellation takes effect at the end of the current billing period. Pro-rata refunds are not provided for mid-period cancellation of monthly or annual services. Domain registrations are non-refundable once the registry has accepted the order. Statutory rights under Australian Consumer Law are not affected by these terms.
Acceptable use
Your use of any LochStudios service is also governed by the Acceptable Use Policy. A breach of the AUP is a breach of these terms.
Service availability
Service-level commitments, credit eligibility, and the published incident process live in the Service Level Agreement. Beyond the SLA, LochStudios provides the service "as is" to the maximum extent permitted by law.
Liability
To the maximum extent permitted by law, LochStudios is not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, or data. Where liability cannot be excluded, it is limited to the amount you paid LochStudios for the affected service in the 12 months preceding the claim.
Termination
We may suspend or terminate your account for non-payment, a material breach of these terms, or a breach of the Acceptable Use Policy. Where reasonably possible we will provide notice and a window to remediate. Termination does not release you from amounts already owed.
Changes
We may update these terms; the current version is always published here with a version number and last-updated date. Continued use of the service after a change is acceptance of the updated terms.
Governing law
These terms are governed by the laws of New South Wales, Australia. The courts of New South Wales have non-exclusive jurisdiction.
Contact
Questions about these terms? Email support@lochstudios.com or open a ticket from the Panel.