Delete your account
Who this page is for
This page explains how to delete your LochStudios account. The LochStudios app and the LochStudios portal use the same account, so deleting it covers both. LochStudios is run by MURDOCH, LACHLAN ALEX (trading as LochStudios). Uninstalling the app does not delete your account.
How to request deletion
- Sign in and open the account deletion request. You can also get there from Profile in the portal.
- Tick the box to confirm, optionally tell us why, and submit the request.
- We email you to confirm we have the request. Our team is notified at the same time.
If you can no longer sign in, email privacy@lochstudios.com from the email address on your account and ask for your account to be deleted. We may ask you to confirm it is you before we act on it.
What happens next
Your request starts a 14-day cooldown. You can withdraw it at any time during the cooldown from the same page. When the cooldown ends, every active service on the account is cancelled, the account is closed and you can no longer sign in to the portal or the app.
After the account has closed, our team removes your personal details from our records.
What we delete
We remove your name, email address, phone number, company name, ABN, postal and billing addresses, domain contact details and your password. Text messages we sent you and our email history to you are cleared too.
What we keep, and for how long
- Invoices and payment records are kept for 7 years, because Australian tax law requires it.
- Activity logs are kept with your personal details removed, so they no longer identify you.
- Encrypted backups may still hold a copy of your details. Backups are only used to restore our systems after a failure and are not used for anything else.
- Anything we must keep for an active legal matter is kept until that matter ends.
More detail is in our Privacy Policy. Questions: privacy@lochstudios.com.