Help centre
Troubleshooting
Fix common problems — site down, 500 errors, DNS issues, "not secure" warnings and email faults.
My website is down - what to check first
First-pass checklist when a site will not load: rule out the browser, confirm the service and domain in the portal, check AtlasDNS, then look at the account.
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Fix "Not secure" and mixed-content warnings
Clear Not secure and mixed-content warnings with AutoSSL on our shared hosting, Certbot on a VPS, and leftover http:// URLs updated to https://.
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Fix a 500 Internal Server Error
Find the PHP, .htaccess, permissions, or resource problem behind HTTP 500 on this hosting account, then ask us if you want us to take it from there.
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Email isn't sending or receiving - what to check
Isolate whether mail is failing on shared hosting or LochStudios Mail, then check the mailbox, Webmail, client settings, MX, and authentication.
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"This site can't be reached" and DNS resolution problems
Diagnose This site can't be reached when the domain does not resolve, points at the wrong IP, or is still off AtlasDNS.
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DNS propagation explained (why changes take time to apply)
Why AtlasDNS and nameserver changes take time to show everywhere, how to check progress, and how to shorten the wait for a planned move.
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