Help centre
Troubleshooting
Fix common problems — site down, 500 errors, DNS issues, "not secure" warnings and email faults.
My website is down - what to check first
Quick checklist to diagnose why your site is unreachable and identify whether the problem is with your hosting, DNS, or browser.
Updated
Fix "Not secure" and mixed-content warnings
Resolve browser warnings about insecure connections and mixed content by fixing SSL certificates and updating resource URLs.
Updated
Fix a 500 Internal Server Error
Resolve the "500 Internal Server Error" by checking error logs, file permissions, and server configuration.
Updated
Email isn't sending or receiving - what to check
Troubleshoot email delivery issues by checking email configuration, DNS records, and account settings.
Updated
"This site can't be reached" and DNS resolution problems
Troubleshoot DNS issues when your domain doesn't resolve or points to the wrong location.
Updated
DNS propagation explained (why changes take time to apply)
Understand why DNS changes take hours or days to apply globally and how to monitor progress.
Updated