Domains we register for you are managed in the portal. That is where you generate a transfer (EPP) code and turn ID protection (WHOIS privacy) on or off. You do not need a separate registrar login.
Moving a name to us from somewhere else? You still need that account's transfer code first. See Transfer a domain to us. If you cannot find it, open a support ticket and we will walk you through it.
Get your transfer (EPP) code
A transfer code (also called an EPP code or authorisation code) is the password the next registrar needs to pull the domain away from us. Generating a new code immediately retires any previous one.
These controls appear only while the domain is active. Generating a code does not cancel hosting or LochStudios Mail. Those are separate services.
Open Domain settings
- Sign in at the portal.
- Open Domains.
- Under Your registered domains, click Manage on the name.
- Scroll to Domain settings.
Turn the transfer lock off
On extensions such as .com, Transfer lock must be Off before the other registrar can complete the move.
- If Transfer lock is On, click Turn transfer lock off.
- Confirm the prompt.
.au domains (including .com.au and .net.au) do not use a registry transfer lock. The transfer code is the authorisation.
If you generate a code and then decide to stay, turn the lock back on.
Generate the code
- Under Transfer this domain, click Generate transfer code.
- Confirm the prompt.
- Copy the code from the page straight away. We show it once. It will not appear again if you leave the page.
Start the transfer promptly. If the other side says the code no longer works, generate a fresh one here.
If a code does not appear, open a support ticket and we will generate it with you.
If the domain is not with us yet
We cannot issue an EPP code for a domain we do not hold. Sign in to the account that currently has the name, request the transfer or auth code, then start the move with us.
Public WHOIS still names the current registrar even when contact details are hidden, which can help you find the right account. Stuck? Open a support ticket.
Enable ID protection (WHOIS privacy)
ID protection is our name for domain privacy. When it is on, public WHOIS lookups do not show your name, address, phone, or email.
New domains we register get ID protection turned on when the extension allows it. .au is the exception: .au policy requires registrant details in WHOIS, so the toggle is not available.
After a transfer in, check the toggle and turn it on if you want it and the extension allows it.
Turn ID protection on or off
- Sign in at the portal.
- Open Domains and click Manage on the name.
- In Domain settings, find ID protection.
- Click Turn ID protection on or Turn ID protection off.
- Confirm the prompt.
Public WHOIS copies can take a day or two to catch up.
What ID protection hides
When it is on, public WHOIS typically shows a privacy contact instead of yours. We still hold the real registrant record. Lawful requests can still reach it.
ID protection does not hide:
- Registration and expiry dates
- Nameservers
- Public DNS records
- The fact that the domain is registered
Edit registrant contacts
Turn ID protection off before you change owner contact details. Then click Edit registrant contacts. You can turn ID protection back on as soon as you save.
Keep the registrant email current and monitored. Some registries also write there for renewals and transfers. See Domain renewals, expiry and auto-renew.
Privacy when you transfer
ID protection is a setting with us. After a transfer away, check privacy on the other side. After a transfer in, use Turn ID protection on from Domain settings if you want it.
Troubleshooting
I generated a code and now I cannot see it
We only show it once. Click Generate transfer code again. The new code replaces the old one.
The other registrar cannot take the domain
- Check that Transfer lock is Off (not used on
.au). - Copy the code exactly, with no extra spaces.
- gTLD registries typically block a transfer for 60 days after you register the name or change the registrant.
If you are still stuck, open a support ticket.
ID protection is on, but WHOIS still shows my details
Wait 24-48 hours and try another WHOIS lookup. If it is still wrong, open a support ticket.
I cannot turn ID protection on
.au (including .com.au and .net.au) cannot use WHOIS privacy. For other extensions, open a support ticket.
Need a hand with either setting? Open a support ticket.