Set Up Email on Android

This guide is for mailboxes you create in cPanel on LochStudios shared hosting. You add the address to Gmail or another Android mail app so you can send and receive on your phone or tablet.

This is not the same product as LochStudios Mail (hosted business email). Those mailboxes use Log in to WebMail on the mail service in the portal. See Axigen email server settings.

Need the address first? Create an email account. Prefer the browser? Access Webmail (Roundcube).

Before you start

You need the mailbox address, its password, and the incoming and outgoing hostnames. Copy them from cPanel. Do not guess a server name.

1. Sign in at the portal.
2. Open the hosting service for the domain.
3. Click Log in to cPanel.
4. In the Email section, open Email Accounts.
5. Find the address and click Connect Devices.

That screen lists the hostname, ports, and username for that mailbox.

Use IMAP unless you have a reason to use POP. Hostname is usually mail.yourdomain.com when the domain uses cPanel Hosting DNS (it is paired with this hosting service). Username is the full email address. Password is the mailbox password from Email Accounts, not your portal password.

Full notes: General IMAP/POP/SMTP mail settings.

Do not choose Google, Microsoft 365, Exchange, Outlook.com, or Office 365 for this mailbox. Those are for mail hosted by those companies. This address is IMAP (or POP) on your hosting service. Choose Other, Personal (IMAP), or IMAP.

Add the account in the Gmail app

Gmail is the usual mail app on Android. Menus differ slightly between versions. Use the labels that match what you see.

1. Open the Gmail app.
2. Tap your profile picture or initial in the top right. On some versions, open the menu (three lines) and tap Settings.
3. Tap Add another account.
4. Tap Other (sometimes Other (IMAP/POP)).
5. Enter the full email address and tap Next.
6. Choose Personal (IMAP). Use Personal (POP3) only if you have a reason to use POP.
7. Enter the mailbox password and tap Next.
8. If Gmail says it could not find settings, tap Set up manually (or Manual setup) and keep going.
9. Incoming server:
- Username: the full email address
- Password: the mailbox password
- Server: mail.yourdomain.com (your domain)
- Port: 993
- Security type: SSL/TLS
10. Tap Next.
11. Outgoing server (SMTP):
- Username: the full email address
- Password: the mailbox password
- SMTP server: mail.yourdomain.com
- Port: 587
- Security type: STARTTLS
- Require a login, with the same username and password
12. Tap Next.
13. Choose how often Gmail should sync, and whether you want notifications.
14. Enter an account name (for you) and the name people should see on mail you send.
15. Tap Next or Done.

If port 587 with STARTTLS does not connect, use port 465 with SSL/TLS. Do not mix those pairings.

You can also start from Android Settings → Passwords & accounts (or Users & accounts) → Add account → Personal (IMAP). The same table of values applies.

Add the account in another mail app

Samsung Email, Outlook for Android, and similar apps use the same values.

1. Open the app and choose Add account (or Add email account).
2. Enter the full email address. If the app offers Microsoft 365, Exchange, Google, or Outlook.com first, choose IMAP, Other, or Set up manually.
3. Enter the mailbox password.
4. Set incoming to mail.yourdomain.com, port 993, SSL/TLS, username the full address.
5. Set outgoing to mail.yourdomain.com, port 587, STARTTLS, same username and password. SMTP login must be on.
6. Save and wait for the inbox to appear.

If the app will not accept a custom IMAP account, use the Gmail app, Webmail, or open a support ticket.

IMAP or POP

IMAP keeps mail on the server and shows the same folders, read state, and sent items on every device. Use IMAP if you also check mail on a computer, tablet, or Webmail.

POP downloads messages to this phone. Many setups then remove the server copy. Use POP only if you want mail stored on this one device and you do not need it elsewhere.

We recommend IMAP.

Test the account

1. Send a message from the phone to another address you can open.
2. Confirm it arrives.
3. Reply from the other address and confirm the reply appears on the phone.
4. If send or receive fails, try the same mailbox in Webmail. If Webmail works, the mailbox is fine and the app settings need another look.

If the app will not connect

• Confirm the username is the full address, not only the part before @.
• Reset the mailbox password in Email Accounts, then update the app. Portal and cPanel passwords are different unless you set them the same.
• Use the hostname from Connect Devices, usually mail.yourdomain.com. Do not invent a server name.
• Choose SSL/TLS on 993, 995, or 465, or STARTTLS on 587.
• Turn SMTP authentication on. Sending without a login is not allowed.
• A certificate warning usually means the hostname does not match the certificate. Switch to the hostname from Connect Devices. Do not keep using a guessed name.
• Confirm the phone has a working internet connection. Some guest Wi-Fi networks block mail ports. Try mobile data and try again.
• Check that this domain's MX records point at this hosting account. Client settings only work if mail is routed here. See MX records and how email routing works.
• Still stuck? Open a support ticket and we will help.

Tips

• Add more mailboxes by repeating the same steps. Each address is its own account in the app.
• Turn on notifications in the app's account settings if you want alerts for new mail.
• To use less mobile data, lower the sync frequency or sync only over Wi-Fi.
• Shared hosting allows 1000 emails per hour from the account. Split large sends, or open a support ticket if you need a different setup.

Related

• Create an email account
• Access Webmail
• General IMAP/POP/SMTP mail settings
• Set up email in Microsoft Outlook
• Set up email in Mozilla Thunderbird
• Set up email on iPhone/iPad (Apple Mail)
• Email is not sending or receiving